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raja bandot Legal: Know Your Account Rules

raja bandot Legal explains how account access, wallet records and personal data are handled before you open an account.

Account termsData handlingPayment recordsPolicy contact
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raja bandot raja bandot Legal: Know Your Account Rules
CONTACT ROUTES

Where to raise a Legal request

A clear contact path helps when you need a Legal answer about access, records or account changes.

Access question Tell us whether your question concerns eligibility, phone verification or a sign-in restriction.
Payment record For DANA, OVO, GoPay, QRIS or bank transfer records, include the reference shown by…
Policy change If you want a correction, copy or deletion request, state the exact account detail…
DATA PRACTICE

How Legal controls protect account records

We handle this policy area through practical account controls rather than vague promises. Your phone verification connects activity to the correct account, while payment references help us check DANA, OVO, GoPay, QRIS…

Personal data

We use account details for sign-in, phone verification, policy requests and transaction checks. We do not ask you to place your password in a Legal request or payment message.

Cookie choices

Cookies can remember session settings and help the account page work on mobile or desktop. Your browser controls whether cookies remain, although disabling them may affect sign-in.

Account security

Phone verification is an account step before access. Keep your phone number current, use your own device where possible, and contact us if a sign-in detail no longer belongs to you.

Record retention

We retain account and payment records for administration, dispute checks and duties that apply under local law. A request may require identity confirmation before records are changed or removed.

Who to contact

Send Legal questions through the account support route and describe the issue plainly. Include a transaction reference for DANA, OVO, GoPay, QRIS or bank transfer matters when available.

Requesting changes

You can ask us to correct account details or explain how a data request is handled. We will confirm the scope, check the account connection and outline any restriction required by local law.

Legal answers for Indonesian account holders

These Legal answers address the questions we expect before an account is opened or a policy request is sent. They cover access, personal data, payment evidence and account changes, with local rules taking priority where they apply. If your situation does not fit one answer, contact us with the relevant account step or transaction reference.

It covers account access, phone verification, personal data, cookies, payment records, retention and requests to correct or change details. Access depends on local law and applies where local law permits.

Eligibility depends on local law. Before opening an account, check that access is permitted for your location and complete the required phone verification using details that belong to you.

Phone verification helps connect account activity to the correct person and gives us a route for access checks. Keep your number current and contact us if it changes.

We use payment references to match a DANA or QRIS transaction with the relevant account entry. If a record needs checking, send the reference shown by your wallet without sharing your password.

Yes, you can request a correction or ask how a data change is handled. State the exact detail involved; we may verify your account before making any amendment.

We keep records for account administration, transaction checks, disputes and duties that apply under local law. The period can depend on the type of record and the request involved.

Use the account support route and describe the restriction, device path and phone verification status. We will explain the applicable policy steps, while access remains dependent on local law.

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